![]() Invite client to communicate goals for the relationship Helps social workers to put aside biases and pre- conceived notions about clients Helps put clients at ease to allow clients to guide the conversation © 2011 Taylor & Francisĥ Use of Silence Allowing moments of silence in the course of a conversation with a client can be very useful for clients and social workers. © 2011 Taylor & Francisģ Attending Way in which social workers convey their interest in communicating with clients, which promotes exploration of ideas and problems Attending has verbal and nonverbal components Requires physical and psychological preparation on the part of the social worker © 2011 Taylor & Francis ![]() There are specific listening approaches and skills that social workers need to master to develop trusting working relationships with clients. The Practice of Generalist Social Work (2nd ed.)Ģ Key Ideas Good listening and communication skills are crucial to effective social work practice. 1 CHAPTER THREE LISTENING SKILLS IN SOCIAL WORK PRACTICE
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